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Dollar Holler

My body is still rebelling against the change of schedule, which – as it worked out – ended up being a waste of effort. The whole principle of going to o’dark thirty in the morning was to make more money. The company has now determined that ain’t happening, honey. I assume, based on the way it’s being handled, the intent is to empty the building within the next couple of months. It’s a system that sounds nice on paper, but we’ve already lost half our workforce, just as we’re getting ready to hit our busy season, and our top performers are going to take a hike the second the new pay structure kicks in. These are people who will literally lose $3000 a month or more under the new system. I don’t know yet how much it’s going to cost me, but I gather it’ll be a fair amount.

It was either a gross miscalculation or the first step toward closing down the center. I’m lucky enough to have some cushioning, so it’s not the end of the world for me. I feel for some of my colleagues, who are scrambling to find other work asap. I’m looking, too, don’t get me wrong – but I don’t panic over it. There are too many jobs now that pay more than this one will pay, and I have both the experience and the financial coverage to wing it for a bit, if need be.

The irony is that this is the one specific thing I was told – in my original interview – that this company would never, ever do. The lack of integrity alone is enough to make me look elsewhere.

Being dumped into a team with a shiny new (micro)manager doesn’t help the situation. I don’t hate the new manager as a person, and I know her intentions are good, but as a manager she’s truly awful. She’s been picking on one person in particular (it’s stupid obvious), and is directly responsible for that person losing several hundred dollars on just one paycheck. Stupid move, which refers back to why this person should never have been promoted to manager in the first place.

Saddest part is, this isn’t a new company. The corporate structure’s been around for a long time. But the local management doesn’t seem to have a clue. That level of miscalculation (or intent – still haven’t figured out for sure which applies) will spell the death knell for this center, unless someone upstairs keys in and dismisses the top brass. That isn’t usually what happens, of course. The top brass stays on, or worst-case scenario is sent off with a golden parachute, while the workforce gets kicked in the teeth.

Which is why a good chunk of our workforce has already taken a hike, with the rest in the process. This is a “right to work” state, which means management can screw with you any way you like, and you’ll end up with nothing for your trouble, if you choose to stay on. You can be kicked to the curb for any reason or no reason, on the whim of management, and you have no recourse. Your salary can be jacked up all over the place, and you have no recourse. (Trust me – minimum wage laws here are loose suggestions only in this part of the world.) The only positive aspect of the atrocious rule is that you can walk out with no repercussions, too. I don’t know of anyone in our department who isn’t planning to leave.

I’m comfortable that things will work out. I’m hoping to find something closer to home, maybe even something on a M-F schedule. If I had my say we’d leave the state, but G might have a literal heart attack at the prospect.


    • leilani leilani Post author | May 30, 2017

      It’s frustrating, but not surprising. it’s the nature of this type of business. The company will go through periodic purges to get rid of the top-paid personnel. Then, if someone grows a brain cell, they’ll get it back together before losing the bread-and-butter people. If not, the center closes and the personnel find other jobs. It’s the circle of call-center life.

  1. Joyce Joyce May 30, 2017

    Hey, maybe it is meant to be and there is a position closer to home that will put you in a better situation

    • leilani leilani Post author | May 30, 2017

      I feel confident that it’ll be all right. I’m not jumping ship yet – working my way through for a bit to see where it leads. I figure if nothing else, if I stay and the center remains in operation, I’ll be top dog after it’s all sorted out. But my resume is up to date, so not worried whichever direction it takes.

  2. Terri Tinkel Terri Tinkel May 30, 2017

    I know what it is like to work hard and be dedicated and then the company turns towards profit and makes it difficult for the real workers to do their jobs. Bringing in people who are YES SIR types never works either. I’m sorry that another potentially good job has turned into a bad place to be. Hope you find something else that is worthy of your talents.

    • leilani leilani Post author | May 30, 2017

      This has sadly become the pattern for call center work over the past few years. I foresee the job deteriorating further as minimum wage goes up, as management makes one excuse after another not to pay its people. Then they won’t be able to hire qualified people any more. It’s already that way, truth be told.

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